Operational Analytics & BI

KKIA · executive analytics across queues, congestion, resources, incidents and PRM services

Simulated dataDemo14:20 AST

SIMULATED DATA — analytics are derived from shared simulated touchpoints, Heat Map observations, QMS resources, PRM records and shared incident states. Not real measurements; insights are rule-based, not AI-generated.

Passengers in terminals

11,800

Avg wait (passenger-weighted)

8.7 min

last week 9.7

Passenger throughput

19,430

pax/h · last week 18,459

Average congestion

50.5%

Resource utilization

73.1%

Open / total 457/659

SLA compliance

98%

Active incidents

of 7

PRM service compliance

87%

Simulated operational insights

SIMULATED — rule-based findings from shared demo data; not AI-generated and not RAC-validated.

Highest average waiting time
Highest congestion area
Bus gates · 63.5%
Resources approaching capacity (≥95%)
Repeated SLA breaches (≥3 of last 4 hours)
T4-checkin (4/4)T5-ivalidate (3/4)
Most frequent incident location
T4-checkin · 2

Terminal comparison

Click a terminal to filter all analytics.

Metric
Avg wait (passenger-weighted)	9.1 min	6.5 min	11.6 min	7.4 min
Passenger throughput	4,844 pax/h	4,274 pax/h	4,736 pax/h	5,576 pax/h
Average congestion	50.5%	47.7%	54.8%	48.8%
Resource utilization	74%	69.9%	74.3%	73.8%
SLA compliance	100%	100%	95%	95%

Avg wait (passenger-weighted)

Passenger flow analytics

Throughput rates per touchpoint are not unique passengers; passenger counts come from the shared terminal budget.

Hourly passenger flow — today vs last week (simulated) · Peak period: 14:00

Throughput by terminal

Passenger distribution by area

Queue performance

Touchpoint	Wait	Processing	Queue	Throughput	SLA	Status
T4 · Check-in	24	2.9	186	580	20	Critical	Open in QMS
T5 · I-validate gates	11	1.4	55	90	10	Critical	Open in QMS
T4 · Security screening	14	1.1	142	600	15	High	Open in QMS
T4 · I-validate gates	9	1.4	44	60	10	High	Open in QMS
T5 · Terminal entry	9	—	41	120	10	High	Open in QMS
T1 · Food & Beverage	13	2	28	216	15	High	Open in QMS
T4 · Transfer customs	13	0.8	22	84	15	High	Open in QMS
T5 · Bus gates	13	2	19	180	15	High	Open in QMS
T1 · Departure passport	12	1.4	98	470	15	Warning	Open in QMS
T1 · Commercial area	12	—	21	153	15	Warning	Open in QMS
T3 · Transfer passport	12	1.1	18	90	15	Warning	Open in QMS
T4 · Transfer security	12	2.3	15	195	15	Warning	Open in QMS
T5 · Customs	12	1.7	12	132	15	Warning	Open in QMS
T5 · Transit security	12	1.4	39	93	15	Warning	Open in QMS
T4 · Baggage reclaim	19	—	0	330	25	Warning	Open in QMS
T3 · Transfer customs	11	0.8	11	210	15	Warning	Open in QMS
T4 · Bus gates	11	2	8	144	15	Warning	Open in QMS
T5 · Bank & Money Exchange	11	1.1	32	56	15	Warning	Open in QMS
T3 · I-validate gates	7	1.4	33	150	10	Warning	Open in QMS
T4 · Terminal entry	7	—	30	96	10	Warning	Open in QMS
T1 · Transfer passport	10	1.1	57	225	15	Warning	Open in QMS
T3 · Transfer security	10	2.3	54	156	15	Warning	Open in QMS
T4 · Customs	10	1.7	51	99	15	Warning	Open in QMS
T4 · Transit security	10	1.4	28	62	15	Warning	Open in QMS
T5 · Check-in staff area	10	1.1	48	54	15	Warning	Open in QMS
T1 · Arrival immigration	13	1.7	121	450	20	Warning	Open in QMS
T3 · Transfer counters	13	1.4	25	144	20	Warning	Open in QMS
T1 · Transfer customs	9	0.8	50	168	15	Warning	Open in QMS
T3 · Bus gates	9	2	47	108	15	Warning	Open in QMS
T4 · Departure passport	9	1.3	61	440	15	Warning	Open in QMS
T4 · Bank & Money Exchange	9	1.1	21	140	15	Warning	Open in QMS
T1 · Baggage reclaim	14	—	0	380	25	Normal	Open in QMS
T1 · Transfer counters	11	1.4	14	96	20	Normal	Open in QMS
T4 · Arrival immigration	11	1.6	72	390	20	Normal	Open in QMS
T1 · Security screening	8	0.9	58	520	15	Normal	Open in QMS
T1 · Transfer security	8	2.3	43	117	15	Normal	Open in QMS
T3 · Customs	8	1.7	40	66	15	Normal	Open in QMS
T3 · Transit security	8	1.4	17	155	15	Normal	Open in QMS
T4 · Check-in staff area	8	1.1	37	135	15	Normal	Open in QMS
T5 · Boarding gates	8	0.5	58	620	15	Normal	Open in QMS
T5 · Food & Beverage	8	2	11	162	15	Normal	Open in QMS
T1 · I-validate gates	5	1.4	22	120	10	Normal	Open in QMS
T3 · Terminal entry	5	—	19	72	10	Normal	Open in QMS
T5 · Car rental	10	0.8	25	125	20	Normal	Open in QMS
T1 · Bus gates	7	2	36	72	15	Normal	Open in QMS
T3 · Bank & Money Exchange	7	1.1	10	112	15	Normal	Open in QMS
T4 · Boarding gates	7	0.5	44	420	15	Normal	Open in QMS
T5 · Commercial area	7	—	54	102	15	Normal	Open in QMS
T1 · Check-in	9	2.3	64	610	20	Normal	Open in QMS
T5 · Arrival immigration	9	1.5	66	510	20	Normal	Open in QMS
T5 · Lost baggage counter	9	2.3	18	228	20	Normal	Open in QMS
T3 · Baggage reclaim	11	—	0	280	25	Normal	Open in QMS
T1 · Boarding gates	6	0.4	36	410	15	Normal	Open in QMS
T1 · Customs	6	1.7	29	165	15	Normal	Open in QMS
T1 · Transit security	6	1.4	56	124	15	Normal	Open in QMS
T3 · Check-in staff area	6	1.1	26	108	15	Normal	Open in QMS
T4 · Food & Beverage	6	2	50	108	15	Normal	Open in QMS
T4 · Car rental	8	0.8	14	100	20	Normal	Open in QMS
T5 · Security screening	6	0.8	54	690	15	Normal	Open in QMS
T4 · Lost baggage counter	7	2.3	57	171	20	Normal	Open in QMS
T1 · Bank & Money Exchange	5	1.1	49	84	15	Normal	Open in QMS
T3 · Security screening	5	0.8	33	430	15	Normal	Open in QMS
T3 · Boarding gates	5	0.4	30	350	15	Normal	Open in QMS
T4 · Commercial area	5	—	43	255	15	Normal	Open in QMS
T5 · Departure passport	5	1.1	35	560	15	Normal	Open in QMS
T5 · Transfer passport	5	1.1	40	180	15	Normal	Open in QMS
T5 · Baggage reclaim	8	—	0	470	25	Normal	Open in QMS
T1 · Terminal entry	3	—	8	48	10	Normal	Open in QMS
T3 · Arrival immigration	6	1.5	40	300	20	Normal	Open in QMS
T3 · Car rental	6	0.8	53	75	20	Normal	Open in QMS
T5 · Check-in	6	2	52	760	20	Normal	Open in QMS
T5 · Transfer counters	6	1.4	47	240	20	Normal	Open in QMS
T1 · Check-in staff area	4	1.1	15	81	15	Normal	Open in QMS
T3 · Departure passport	4	1.2	28	360	15	Normal	Open in QMS
T3 · Food & Beverage	4	2	39	270	15	Normal	Open in QMS
T5 · Transfer customs	4	0.8	33	126	15	Normal	Open in QMS
T3 · Check-in	5	2.1	47	520	20	Normal	Open in QMS
T3 · Lost baggage counter	5	2.3	46	114	20	Normal	Open in QMS
T1 · Car rental	4	0.8	42	50	20	Normal	Open in QMS
T3 · Commercial area	3	—	32	204	15	Normal	Open in QMS
T4 · Transfer passport	3	1.1	29	135	15	Normal	Open in QMS
T4 · Transfer counters	4	1.4	36	192	20	Normal	Open in QMS
T5 · Transfer security	3	2.3	26	78	15	Normal	Open in QMS
T1 · Lost baggage counter	3	2.3	35	285	20	Normal	Open in QMS

Congestion analytics

Congestion by terminal

Congestion trend

Severity distribution

High-risk locations

Resource utilization

Read-only — reuses QMS resource records; no resources are created or changed.

Utilization

Touchpoint	Open / total	Capacity	Spare capacity	Utilization	Allocation
T1 · Departure passport	10/14	470	0	100%	71%
T1 · Bus gates	2/4	72	0	100%	50%
T1 · Transfer security	3/5	117	0	100%	60%
T1 · Transfer counters	2/4	96	0	100%	50%
T1 · Food & Beverage	4/6	216	0	100%	67%
T1 · Lost baggage counter	5/7	285	0	100%	71%
T3 · Bus gates	3/5	108	0	100%	60%
T3 · Transfer security	4/6	156	0	100%	67%
T3 · Transfer counters	3/5	144	0	100%	60%
T3 · Food & Beverage	5/7	270	0	100%	71%
T3 · Lost baggage counter	2/4	114	0	100%	50%
T4 · Security screening	6/8	600	0	100%	75%
T4 · Arrival immigration	10/14	390	0	100%	71%
T4 · Bus gates	4/6	144	0	100%	67%
T4 · Transfer security	5/7	195	0	100%	71%
T4 · Transfer counters	4/6	192	0	100%	67%
T4 · Food & Beverage	2/4	108	0	100%	50%
T4 · Lost baggage counter	3/5	171	0	100%	60%
T5 · Bus gates	5/7	180	0	100%	71%
T5 · Transfer security	2/4	78	0	100%	50%
T5 · Transfer counters	5/7	240	0	100%	71%
T5 · Food & Beverage	3/5	162	0	100%	60%
T5 · Lost baggage counter	4/6	228	0	100%	67%
T4 · Departure passport	9/12	441	1	99.8%	75%
T5 · Security screening	9/12	693	3	99.6%	75%
T1 · Check-in	22/28	616	6	99%	79%
T1 · Security screening	7/9	525	5	99%	78%
T5 · Check-in	24/30	768	8	99%	80%
T1 · Arrival immigration	12/16	456	6	98.7%	75%
T4 · Check-in	14/20	588	8	98.6%	70%
T3 · Check-in	16/18	528	8	98.5%	89%
T5 · Arrival immigration	13/16	520	10	98.1%	81%
T3 · Security screening	6/8	450	20	95.6%	75%
T1 · Customs	5/7	175	10	94.3%	71%
T3 · Customs	2/4	70	4	94.3%	50%
T4 · Customs	3/5	105	6	94.3%	60%
T5 · Customs	4/6	140	8	94.3%	67%
T3 · Arrival immigration	8/10	320	20	93.8%	80%
T3 · Departure passport	8/10	400	40	90%	80%
T5 · Departure passport	12/16	648	88	86.4%	75%
T1 · Transfer passport	5/7	270	45	83.3%	71%
T3 · Transfer passport	2/4	108	18	83.3%	50%
T4 · Transfer passport	3/5	162	27	83.3%	60%
T5 · Transfer passport	4/6	216	36	83.3%	67%
T1 · Transit security	4/6	168	44	73.8%	67%
T3 · Transit security	5/7	210	55	73.8%	71%
T4 · Transit security	2/4	84	22	73.8%	50%
T5 · Transit security	3/5	126	33	73.8%	60%
T1 · I-validate gates	4/6	168	48	71.4%	67%
T3 · I-validate gates	5/7	210	60	71.4%	71%
T4 · I-validate gates	2/4	84	24	71.4%	50%
T5 · I-validate gates	3/5	126	36	71.4%	60%
T1 · Transfer customs	4/6	300	132	56%	67%
T3 · Transfer customs	5/7	375	165	56%	71%
T4 · Transfer customs	2/4	150	66	56%	50%
T5 · Transfer customs	3/5	225	99	56%	60%
T1 · Bank & Money Exchange	3/5	162	78	51.9%	60%
T3 · Bank & Money Exchange	4/6	216	104	51.9%	67%
T4 · Bank & Money Exchange	5/7	270	130	51.9%	71%
T5 · Bank & Money Exchange	2/4	108	52	51.9%	50%
T1 · Check-in staff area	3/5	162	81	50%	60%
T3 · Check-in staff area	4/6	216	108	50%	67%
T4 · Check-in staff area	5/7	270	135	50%	71%
T5 · Check-in staff area	2/4	108	54	50%	50%
T5 · Boarding gates	14/20	1,680	1,060	36.9%	70%
T4 · Boarding gates	10/16	1,200	780	35%	63%
T1 · Car rental	2/4	150	100	33.3%	50%
T3 · Car rental	3/5	225	150	33.3%	60%
T4 · Car rental	4/6	300	200	33.3%	67%
T5 · Car rental	5/7	375	250	33.3%	71%
T1 · Boarding gates	9/14	1,350	940	30.4%	64%
T3 · Boarding gates	8/12	1,200	850	29.2%	67%

Incident analytics

Alerts & Incidents

By severity

By source module

Status distribution

Avg resolution time

None resolved yet

Resolved vs unresolved

Resolved / closed: 0Unresolved: 7

Detections by hour

PRM performance

PRM throughput is a share of shared touchpoint totals; journeys never add passengers.

PRM Services

PRM journeys

120

Avg assistance wait

4.3 min

PRM service compliance

87%

Delayed journeys

PRM lane utilization

28.1%

PRM vs general waiting time

4.4 / 8.9 min